FAQ

Frequently Asked Questions

Everything you need to know before we start working together.

VoIP lets businesses make phone calls over the internet, reducing costs and enabling remote calling. Learn more about What is VoIP

Calling over a data network (internet connection) has some great advantages. Flexibility and savings of 30 to 60% on operational telephone costs are generally seen as the most important benefits.

Certainly! Forwarding calls from your fixed phone to your cell phone is a fantastic feature, especially for those on the go. With Notel, managing call forwarding is a breeze through our cloud-based phone system. You can easily route all incoming calls to your cell phone. Plus, if you need a business telephone number, we’ve got you covered too!

Your phone number is an asset. Move your number to Notel (We’ll deal with Telkom).

How does it work at notel

  • Complete the online ‘Keep your Number’-form. It will generate text for a number porting mandate that will be mailed to you by your Notel contact person. You can print this mandate on your business letterhead and email it to us together with a recent invoice from your current provider, and a copy of the ID of the telephone account holder.
  • We’ll then submit the request on your behalf.
    After submitting your request, we need to be patient. It can take up to 10 working days to receive approval from your current provider. Your number will remain available and active in the meantime.
  • Once we have approval from your current provider, we will contact you to coordinate your preferred porting date.
  • On the day your number is moved over, we will test it to ensure that your number is working correctly and will be the first to call on your new phone system.
VoIP is often more cost-effective than traditional phone systems because it removes the need for physical infrastructure and expensive maintenance. Notel VoIP also reduces call costs and allows businesses to scale their phone system as they grow.

No time at all! After some (RICA) paperwork is out of your way. We can set up your Notel phone system in one working day. Do you require VoIP phones too? Add an extra day for shipping.

Call us on 010 746 8925 between 8AM-5PM (Mon-Fri) or send us a contact request, we respond within 24 hours on weekdays.

Yes. VoIP requires a stable internet connection to make and receive calls. Notel VoIP is optimised for business internet connections and can also work with mobile data or LTE backup, helping businesses stay connected even during power interruptions.

Yes. Notel VoIP numbers are cloud-based, meaning your business phone system is not tied to a physical location. You can make and answer calls from anywhere using a desk phone, computer, or the Notel mobile app.
VoIP is ideal for individuals, self-employed,startups, SMEs, remote teams, call centres, and businesses with multiple locations. Notel VoIP helps organisations improve flexibility, reduce costs, and manage communication from anywhere.

You simply transfer an amount of your choice to us, using your “Phone Number” as reference to top up call credit and calls are deducted at our published rates. No surprise bills, no automatic overages, you stay in control.

Yes. Your South African number works from anywhere with an internet connection, and extension-to-extension calls between your team are free regardless of where they are.

Still have questions?
Let’s talk.

If you didn’t find the answer you need, our team is here to help. We’ll discuss your goals, answer your questions, and help you identify the right next step for your business.

Contact us

How we can help?

We’re here to answer your questions, understand your needs, and help you choose the right next step.

  • Answer questions about our services
  • Recommend the best next step
  • Explore your business use case
  • Discuss timelines, scope, and fit