Perfect Flexible Workspace
- A professional business image
- A healthy separation between work and life
- Business calls get the right priority
Manage your business anytime, anywhere
Give your customers a better way to reach you
When customers call your business, they expect to reach the right person quickly. A modern business phone system for small businesses makes that easier with smart call routing, availability, call queues and other tools that help your team handle incoming calls.
Notel helps SMEs move beyond the limitations of traditional business phone systems. Your team can see who is available, route calls to the right people and stay connected whether they are in the office, working from home or on the move.
Separate your business and personal number
When you call a client, your business number shows on their Caller ID, so your personal number stays private.
Get a dedicated business phone number with the features of a corporate phone system, all with an app on your smartphone or through your computer.
No equipment. No contracts. No hassle
You can use Notel to call via the internet. This makes the quality and reliability every bit as good as your private calls or even better in any situation.
No need to buy a new smartphone or buy extra equipment! Just get the Android App or use our Webphone!
rely on Notel for their Virtual Phone System every day and call an average of 3,400 minutes per month via our reliable platform.
Starting in 2023, we are still one of the fully locally owned fastest-growing telephony providers in South Africa.
Don’t take our word for it, read directly what our customers say. Being the most-loved telecom provider is what gets us out of bed each morning.
Notel provides a simple, smart and scalable cloud-based business phone system for small businesses and SMEs. Give your team everything they need to manage business calls, connect with customers and work from wherever they are — without the complexity of a traditional phone system.
With Notel, you can manage business numbers, route calls, connect your CRM and use your phone system from your computer or mobile phone. And because there are no long-term contracts, you can easily scale your phone system as your business grows.
Works everywhere
Everything you need from a business phone System
Notel gives small businesses a complete virtual phone system that works through the internet. Set up your system online, manage users and call settings yourself, and give your team the flexibility to make and receive business calls wherever they work.
Set business hours
Choose when you want to accept business calls. After hours, calls go straight to your professional business voicemail.
Voicemail box
Your business number also includes its own voicemail box. Voicemails are conveniently sent as audio files to your email.
Know who’s calling
With LookUp, we recognise businesses calling you so you get the context you need before you even answer!
LineID
With LineID, you can add extra business phone numbers for different brands and see for which brand the customer is calling, so you can answer the call the right way!
Smart call routing and IVR
See who is available
Give your team visibility over colleague availability and reduce unnecessary call transfers. Your employees can manage their availability so calls reach the right person at the right time.
Easy-to-use phone system
Set up and manage your business phone system through a simple online interface. Configure users, call settings and other features yourself without relying on complicated traditional phone systems.
A scalable phone system
Do and change everything yourself! And if you get stuck at any point, we are here to help. Scale-up and down anytime because we don’t have fixed contracts.
Work from anywhere with your business phone system
With the Notel App and Webphone, employees can make and receive business calls from their mobile phone or computer, manage their availability and see which colleagues are available.
99.9% uptime and radical transparency
Privacy guaranteed
We care about privacy and fight for it. Your personal info is ours to protect and we don’t share it with any 3rd parties.
Best-in-class support
Do and change everything yourself! And if you get stuck at any point, we are here to help. Scale-up and down anytime because we don’t have fixed contracts.
FAQ's
Common questions
Everything you need to know before we start working together.
What is VoIP?
VoIP lets businesses make phone calls over the internet, reducing costs and enabling remote calling. Learn more about What is VoIP
Calling over a data network (internet connection) has some great advantages. Flexibility and savings of 30 to 60% on operational telephone costs are generally seen as the most important benefits.
Can I forward calls to my cell phone?
Certainly! Forwarding calls from your fixed phone to your cell phone is a fantastic feature, especially for those on the go. With Notel, managing call forwarding is a breeze through our cloud-based phone system. You can easily route all incoming calls to your cell phone. Plus, if you need a business telephone number, we’ve got you covered too!
Can I keep my number at Notel, and how does it work?
Your phone number is an asset. Move your number to Notel (We’ll deal with Telkom).
How does it work at notel
- Complete the online ‘Keep your Number’-form. It will generate text for a number porting mandate that will be mailed to you by your Notel contact person. You can print this mandate on your business letterhead and email it to us together with a recent invoice from your current provider, and a copy of the ID of the telephone account holder.
- We’ll then submit the request on your behalf.
After submitting your request, we need to be patient. It can take up to 10 working days to receive approval from your current provider. Your number will remain available and active in the meantime. - Once we have approval from your current provider, we will contact you to coordinate your preferred porting date.
- On the day your number is moved over, we will test it to ensure that your number is working correctly and will be the first to call on your new phone system.
Is VoIP cheaper thean traditional phone systems?
How long does it take to activate?
No time at all! After some (RICA) paperwork is out of your way. We can set up your Notel phone system in one working day. Do you require VoIP phones too? Add an extra day for shipping.
Call us on 010 746 8925 between 8AM-5PM (Mon-Fri) or send us a contact request, we respond within 24 hours on weekdays.
Do I need internet for VoIP?
Yes. VoIP requires a stable internet connection to make and receive calls. Notel VoIP is optimised for business internet connections and can also work with mobile data or LTE backup, helping businesses stay connected even during power interruptions.
Can I use VoIP anywhere?
Who should use VoIP?
How does prepaid billing?
You simply transfer an amount of your choice to us, using your “Phone Number” as reference to top up call credit and calls are deducted at our published rates. No surprise bills, no automatic overages, you stay in control.
Can my team work from different countries?
Yes. Your South African number works from anywhere with an internet connection, and extension-to-extension calls between your team are free regardless of where they are.